I forgot the Admin PIN. What do I do?

On the PIN prompt choose 'Forgot the PIN?' and type the recovery code shown when the PIN was set. If the recovery code is lost too, ask for a reset file with this form; it works once, only on your computer, within 7 days.

Insight says protected actions are locked.

After 15 wrong PINs in a row, protected actions stay locked until an unlock file is opened. Everyday work continues. Ask for an unlock file with this form, giving your Device ID.

We reinstalled Windows or changed the computer. Does the licence still work?

Yes, in most cases. A licence is tied to three parts of the computer (Windows, the motherboard and the disk) and keeps working when one of them changes, so reinstalling Windows or replacing the disk alone does not stop it. If Insight asks for a licence again, send the new Device ID and we will make a replacement.

For schools using Insight

Licences, PIN files and updates.

Ask for a licence file, a licence for a new computer, a file to reset a forgotten Admin PIN or unlock protected actions, or the latest update. Files are made for one computer and sent to the school's registered contact.

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What do you need?

Licence after purchaseActivate Insight on your computer New or repaired computerWindows reinstalled, or a different PC Forgot the Admin PINAnd the recovery code is lost too Protected actions lockedAfter 15 wrong PINs in a row Trial to full licenceKeep everything entered during the trial Head office licenceCompare branches without a school of its own Latest updateA signed .insightupdate file Something elseA problem, a question or training

This computer

Device ID Shown on the licence screen when Insight starts. Once activated: Settings → Security → Open a file…, then Copy. Copy it; don't type it.

Licence, invoice or order reference

Insight version

Your school

School name

Branch or campus

Your name

Role

Mobile

Details

Screenshot (optional)A picture of the message Insight shows. PNG, JPEG or PDF, up to 8 MB.

Never send your Admin PIN, recovery code or backup password. We never ask for them, and nobody from Insight needs them. A Device ID is safe to share: it only identifies the computer.

I am authorised by the school to ask for this. I understand files are sent only to the school's registered contact, and that reset and unlock files may carry a fee, which will be confirmed first.

Urgent, on an exam day? Call +91 98806 11670.

Before you write

Forgot the Admin PIN?: On the PIN prompt choose Forgot the PIN? and type the recovery code shown when the PIN was set. You need a reset file only if that code is lost too.
“Protected actions are locked”: That follows 15 wrong PINs in a row. Everyday work, such as marks entry and printing, carries on; only protected actions wait for an unlock file.
How files arrive: By email or WhatsApp to the registered contact. Open them in Insight: licences on the licence screen; PIN files in Settings → Security → Open a file…; updates in Settings → Updates.
How long files work: A PIN file works once, only on the computer it was made for, and within 7 days. A licence works only on its computer.